FAQs Regarding

Rifezza uses a variety of high-quality materials for our sofas, including durable fabric options like polyester and linen, premium leather for a luxurious feel, and sturdy hardwood frames for enhanced stability. Our high-density foam cushions provide excellent support and maintain their shape over time, while sleek metal accents add a modern touch. These thoughtfully selected materials ensure that our sofas are both stylish and functional, catering to diverse customer needs.

Some of our sofa models come with removable and washable covers for easy maintenance.

Yes, Rifezza offers customization options for both the color and size of our sofas, allowing you to create a piece that perfectly fits your space and style preferences.

Yes, our sofas are made with sustainable materials, and we prioritize eco-friendly production practices.

Rifezza sofas are designed to support a weight capacity of up to 800 lbs, depending on the model.

Most of our sofas come pre-assembled, but modular models may require minor assembly.

Yes, Rifezza sofas feature stain-resistant treatments on many of our fabrics, helping to protect against spills and stains. This treatment makes cleaning easier and enhances the durability of the upholstery, ensuring your sofa remains looking great for longer.

Yes, Rifezza's products are pet-friendly and kid-friendly, featuring durable, stain-resistant fabrics that are easy to clean. Our designs include non-toxic finishes and rounded edges, ensuring safety and comfort for active households.

Yes, we have modular options that can be configured to suit different room layouts.

Rifezza sofas are designed with high-quality materials that offer excellent wear resistance. With proper care, they typically have a service life of 7 to 10 years. Factors such as usage and maintenance can affect longevity, so regular cleaning and careful handling will help maximize durability.

Yes, Rifezza regularly offers promotions and discounts on our sofas. To stay updated on current offers, sign up for our newsletter, and check our website frequently for seasonal sales and special events.

Visit our website for detailed product descriptions, images, and customer reviews. Contact customer service for any inquiries.

We offer fast and affordable delivery options. Depending on the products you choose, we use express services or a reliable shipping company to ensure your order arrives quickly and safely. You will receive an email notification once your items are ready to be shipped.

Yes, once your order has shipped, you will receive a shipping confirmation email. This will include a tracking number, estimated arrival date, and details about your package.

For orders over $1500, a shipping fee of $89 applies. For orders between $1 and $1500, a flat shipping fee of $69 will be charged. The shipping cost is based on the actual amount paid for the order.

You will receive an order confirmation email after placing your order. Once your order and shipping address are confirmed, in-stock items will be shipped within 3 business days, and you will be notified via email once it ships.

Delivery typically takes 3-7 days after shipment. While we aim to deliver within 10 days, delays may occur due to factors like weather, carrier issues, or supply chain disruptions.

If you need to change your shipping address, please contact us as soon as possible at service@rifezza.com. We will try our best to update your address before the shipment is processed. Please note, if the shipment is already on its way, rerouting may be complicated, and you could be responsible for rerouting charges.

Our products are carefully inspected before shipping and are insured against shipping damage. If you notice any external damage to the packaging, please take photos before opening it. If the product is damaged or defective, please email the photos (including packaging) to service@rifezza.com within 48 hours of delivery. We will address the issue promptly.

If you receive an order with missing parts or the wrong items, please contact us immediately. We will resolve the issue quickly and send you the correct items or missing parts.

While we strive to meet the estimated delivery times of 3 to 7 days, delays can occasionally occur due to factors outside our control. If your package has not arrived by the estimated date, please contact us, and we will assist you in locating your order.

Yes, all items are insured against shipping damage. We record the condition of the goods before dispatch to ensure that any damage during transit is covered.

To initiate a return, please contact our Customer Care team at service@rifezza.com with your order number. You will need to provide proof of purchase, including photos of the items (showing the Rifezza logo and product label) and the email address used for the purchase.

You can return items within 14 days of receiving your order if you are not fully satisfied. Returns related to product defects or damage have no return fee. For non-defective returns, a restocking fee of 10% applies if the packaging is in good condition. If the packaging is damaged, the fee will be 20%, with a maximum of US$250.

Yes, exchanges are possible within 14 days. Contact our support team for assistance.

Yes, some items are non-returnable, including: Clearance items, Customized itemsItems, damaged by man-made or violent acts. Assembled itemsAdditionally, all quality-related issues must be reported within 14 days of receipt.

Yes, you must return the item in its original packaging to avoid additional fees. The packaging is designed to protect the product from damage during shipping. Returns made without the original packaging may incur extra charges, which will be deducted from your refund.

If the product is defective or damaged, you must send clear photos of the item, including the packaging, to service@rifezza.com within 14 days of receiving your order. Without photos, we may refuse the return or charge a return shipping fee.

You can return items within 14 days from the date of receipt. If you do not report any issues or initiate the return within this time frame, your request may not be accepted.

No return fee for defective or damaged items. A 10% restocking fee applies for non-defective returns if the original packaging is intact. A 20% restocking fee applies if the packaging is damaged, with a maximum fee of US$250. These fees will be deducted from your refund.

Once your return is received and processed, refunds will be issued within 48 hours to the original form of payment. After that, it may take some time for your bank to credit your account.

Retain all original packaging and wrapping materials. Ensure the product is repackaged exactly as it was received, following the carrier's guidelines for returns.

Yes, Rifezza will either send a return shipping label or arrange for a return pickup. You need to contact our Customer Care team to discuss the details, and we will guide you through the return process.

Yes, Rifezza provides a warranty on our sofas, ensuring quality and customer satisfaction. Please check our warranty policy for specific details regarding coverage and duration.

Contact our support team with proof of purchase and photos of the issue.

Yes, we offer extended warranties at an additional cost.

Most sofas can be spot-cleaned with mild detergent and water. Always check the care label.

Many of our sofas come with stain-resistant fabric, making them easy to clean.

Yes, but avoid harsh chemicals. Test on an inconspicuous area first.

Yes, direct sunlight can fade fabric over time. Place your sofa away from direct sunlight.

We recommend rotating cushions every few months to maintain shape.

Minor adjustments to screws or bolts often resolve squeaks. Contact our team for guidance.

You can place an order directly on our website by selecting your sofa and proceeding to checkout.

Rifezza accepts major credit cards, PayPal, Apple Pay, Google Pay, and offers financing options for a convenient shopping experience.

Yes, an order confirmation email will be sent to you upon purchase.

No, all costs are clearly displayed at checkout with no hidden fees.

All purchases on Rifezza are processed in USD

Rifezza uses SSL encryption and trusted payment processors to secure transactions, ensuring your personal information is protected during online purchases.

No, you can check out as a guest, but creating an account allows you to track orders easily.

Use the "Forgot Password" link on the login page to reset it.

Try refreshing the page or using a different browser. Contact support if the issue persists.

Yes, registered users can save items to their wishlist for later.

You can sign up for our newsletter on our website, which provides exclusive updates and promotions. Additionally, follow us on social media platforms like Instagram and Facebook, where we regularly share news about new collections and designs. Checking our website frequently will also ensure you don’t miss any announcements.